Refund Policy

Last updated: October 24, 2026

This policy covers AJ-Hub subscriptions, which shops pay Award Junkies for. It is part of our Terms of Service (section 3).

Try it free first

Every new account starts with a 14-day free trial, and no card is needed. Nothing is charged unless you choose a plan, so you can see whether AJ-Hub fits your shop before you pay anything.

Cancelling

You can cancel any time from Settings → Manage Billing & Invoices. Your plan stays active until the end of the month or year you have already paid for, and then it stops renewing. You will not be charged again.

No refunds for partial periods

Payments are non-refundable. We do not refund or prorate the unused part of a month or a year, whether you cancel, move to a smaller plan, or stop using AJ-Hub, except where the law requires it.

Switching plans

If you switch plans partway through a billing period, the unused time on your old plan is credited toward the new one. Any credit left over goes toward your future invoices. It is not paid out.

Billing mistakes

If we charged you by mistake, for example twice for the same period or after your cancellation took effect, email us and we will refund that charge in full.

Orders from a shop’s website

Products bought on a shop's website are sold by that shop, not by Award Junkies. The shop is paid directly through its own Stripe account and sets its own refund and return policy, so please contact the shop about a refund.

Questions

Email support@awardjunkies.com.